Customer Service

PaybyPlateMa is an electronic toll payment system used in Massachusetts that provides drivers with an easy and convenient way to pay for tolls without having to stop and pay cash. The system uses photographic or video images of vehicles and license plates to post toll transactions to a valid registered PaybyPlateMa account or to obtain the name and address of registered vehicle owners from the RMV/DMV for purposes of issuing an invoice to collect tolls and related fees.


While the PaybyPlateMa system is designed to be user-friendly and efficient, drivers may still encounter issues or have questions about their account or toll payments. In these instances, the PaybyPlateMa customer service team is available to assist drivers with their concerns. The customer service center can be contacted by phone, email, or mail, and can provide assistance with account management, payment inquiries, and other related issues. Additionally, the PaybyPlateMa website offers a variety of resources and tools to help drivers manage their accounts and pay their tolls online.

Customer Service and Support

Contacting Customer Service

PaybyPlateMa offers a range of customer service options to assist customers with their queries and concerns. Customers can contact the PaybyPlateMa Customer Service Center via telephone at (508) 786-5222 or by email at customer service email. The Customer Service Center is located at 27 Midstate Drive Auburn, MA 01501-1800.

Customers can also visit one of the PaybyPlateMa Customer Service Centers for in-person assistance. All of the EZDriveMA Customer Service Centers are now accepting walk-ins. Customers can find a list of locations and hours on the Customer Service Centers page of the EZDriveMA website.

To avoid waiting in a queue, customers are encouraged to call or email the Customer Service Center before visiting in-person.

Real-Time Assistance

PaybyPlateMa offers real-time assistance to customers through its website. Customers can access the PaybyPlateMa website to manage their accounts, pay missed tolls, and view their invoices. The website also offers a range of resources to assist customers with their queries and concerns, including a FAQ section and user guides.

In addition, customers can use the website to open an account, manage their account information, and pay missed tolls. Customers can also use the website to dispute a toll, request a refund, or update their vehicle information.

Overall, PaybyPlateMa offers a range of customer service and support options to assist customers with their queries and concerns. Customers can contact the Customer Service Center via telephone or email, visit a Customer Service Center in-person, or access the website for real-time assistance.